Privacy and Cookies Policy
We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
1.1 Information About Us
Our Site is owned and operated by Faithdean Plc.
Registered Office: Unit 12 The Oaks, Revenge Road, Lordswood, Chatham, Kent ME5 8LF.
Registered in England No. 1389235. VAT Registration No. 303771282
2.1 What Does This Policy Cover?
3.1 What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
4.1 What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
(b) The right to access the personal data we hold about you. Part 11 will tell you how to do this.
(c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 12 to find out more.
(d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 12 to find out more.
(e) The right to restrict (i.e. prevent) the processing of your personal data.
(f) The right to object to us using your personal data for a particular purpose or purposes.
(g) The right to data portability. This means that, if you have provided personal data to us directly, and our lawful basis for processing this information is consent or for the performance of a contract; and that data is processing by automated means (i.e. excluding paper files) you can ask us for a copy of that personal data to re-use with another service or business in many cases. You can also ask us to transfer your data to another organisation so long as, as the regulation says, this is “technically feasible”.
(h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
5.1 What Data Do You Collect?
Depending upon your use of our Site, we may collect some or all of the following personal and non-personal data:
(b) Email address
(c) Telephone number
(d) Business name
(e) CV, where applying for one of our vacancies
(f) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths)
6.1 How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes: Supplying our services to you.
We may use your personal information for:
(a) Administering our website and business.
(b) Communicating with you. This may include responding to enquiries, emails or calls from you.
(c) Supplying you with information by email that you have requested.
(d) Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter) Please refer to Part 12.
(e) Assess your suitability as a potential employee where you have submitted an application, CV or other indication that you wish to seek employment with us.
(i) To analyse/understand the way our website is used to improve the website.
(j) Personalising and tailoring our services for you.
We will not use your personal data for other purposes. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
7.1 How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected. Your personal data will therefore be kept until your enquiry is answered in full and your details are no longer needed for correspondence in this matter. Personal data submitted by you in relation to an application, CV or correspondence concerning a job advertisement will be deleted within 12 months of the vacancy being filled where your application has been unsuccessful.
8.1 How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR. We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall protected) servers. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
9.1 Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to one important exception. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
10.1 Can I Withhold Information?
You may access our Site without providing any personal data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.
11.1 How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12. We will respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time.
12.1 How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Postal Address: 10-12 The Oaks, Revenge Road, Chatham, Kent ME5 8LF
t: +44 (0) 1634 868268
f: +44 (0) 01634 868070
14.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
14.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
14.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
14.5 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
Cookies we use (reviewed May 2018)
15.1 We use Google Analytics to analyse the use of our website.
15.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
15.3 The analytics cookies used by our website may have the following names: _ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv.
15.4 The information generated relating to our website is used to create reports about the use of our website.
16.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 44) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 48), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
16.2 Blocking all cookies will have a negative impact upon the usability of many websites.
16.3 If you block cookies, you will not be able to use all the features on our website.
17.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 44), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 48), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
17.2 Deleting cookies will have a negative impact on the usability of many websites.
Data protection registration
We are registered as a data controller with the UK Information Commissioner’s Office.
Our data protection registration number is Z8001657.
This website is owned and operated by Faithdean Plc.
We are registered in England and Wales under registration number 01389235, and our registered office and principal place of business is at Unit 12,The Oaks, Revenge Road, Lordswood, Chatham, Kent, ME5 8LF.
You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website from time to time; or
(d) by email, using the email address published on our website from time to time.